Sending Sunshine Help Center and FAQs

Currently, we do not accept FSA/HSA payments. Check with your health insurance provider to find out about your coverage and any steps you need to take to request reimbursement from your insurance company.

Yes. Sending Sunshine uses a secure socket layer (SSL) to encrypt your information.

There are multiple ways to reach us. Chat with us on our website using our convenient chat feature located at the bottom of your screen. Email us at help@sendingsunshine.com Write to us at 33006 Seven Mile Rd. Suite 128, Livonia, MI 48152 Call us at 734-600-9777

Creating an account with Sending Sunshine helps us to provide a convenient and personalized shopping experience for you. It allows you to: Keep track of your order history Add contacts to your address book, making future checkouts super easy Save any gifts you are currently building and any products you’ve “favorited” so you can easily return to them later.

Yes! Of course! We are excited to have you join. Joining our email list will allow you to stay in the loop and be the first to know about new products and sales as well as receive exclusive discounts, coupon codes, and other special offers.

Our business days are Monday through Friday from 8:00 am to 5:00 pm (US EST) and exclude national and/or bank holidays. Of course shop online at www.sendingsunshine.com any time, 24/7

Sending Sunshine is a home-based small business located in Livonia, MI. USA. Our mailing address is 33006 Seven Mile Rd. Suite 128, Livonia, MI 48152

The Marketplace at Sending Sunshine is where you will find all of your favorite products available for individual purchase in case you don’t want to build a gift box, but still need a few items.

All of our gift boxes arrive in a sturdy mailer, with the gifts nestled atop a bed of decorative crinkle paper. If you would like individual items gift-wrapped inside the box, or if you would like your gifts in a gift-wrapped box, then shipped inside of a mailing box, please reach out before ordering and we will do our best to accommodate your needs.

We always do our best to make sure that you receive exactly what you saw on our listing for the package, if any item is not available for immediate packing, we will substitute it for a similar item of equal or greater value and quality at no additional cost to you.

Yes. Sending Sunshine has some amazing male-oriented gift boxes and a ton of products for you to build your own gift that all of the men in your life will be thrilled to receive.

If you are unsure of what to put inside your gift box, please reach out to us in the chat box or email us at help@sendingsunshine.com and we will be happy to help you decide.

Absolutely. We are always here to help you with any questions you have. Please reach out to us in the chat box, or email us at help@sendingsunshine.com and we will happily assist you in choosing the best products for your needs.

You will receive an email confirming your order once we receive it. Then, once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. If you don’t receive a shipping confirmation within 5 business days, feel free to reach out to help@sendingsunshine.com where someone from our team will be able to help provide more information!

Most items will be processed in 1-2 business days. Custom orders may take longer, and an estimate will be given to you before you place your order. For more information about shipping, please read our shipping policy.

Shipping will vary from carrier to carrier. Estimated times should be shown during checkout. Once your order is processed, tracking information will be emailed to you and you can see delivery information from the carrier with their estimated delivery date.

We currently ship to the United States and Canada only

Your shipping fee is calculated at checkout by the company that will deliver your package. Shipping cost is determined based on how much your items weigh and where they will be delivered as well as what service is chosen. ​ These fees are determined by the delivery carrier (USPS, UPS, FedEx, etc.) You will receive an email notification with tracking information once your order is shipped. International Shipping Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sending Sunshine is not responsible for these charges if they are applied and are your responsibility as the customer. Local delivery is available within 5 miles of 48152. Please send us a message before checking out to make sure your order is eligible. We charge a $20 delivery fee. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. ​ You can skip the shipping fees with a free local pickup if you live local to Livonia, Michigan. *Please send us a message before checking out to make sure your order is eligible. After placing your order and selecting local pickup at checkout, your order will be prepared and we will send you an email when your order is ready along with instructions. *Please have your order confirmation email and ID with you when you arrive.

We understand that life moves faster than we need it to and we are here to help. If you need an order expedited to meet a treatment start date or arrive in time for your next appointment, please reach out to us using the chat feature on our website or you may email us at info@sendingsunshine.com and we will do our best to accommodate.

If your tracking information shows that your package was delivered, but you can't find it, please make sure to check all exterior doors and any location where the package may have been placed, including the porch, back patio, and even neighbors. If you still can not find it, please reach out to the shipping carrier for help locating the parcel. If you still need assistance, please reach out to us at info@sendingsunshine.com and we will do whatever we can to assist you in finding your lost package.

Absolutely! Just leave us a note in the comment section when placing your order and we will hold off shipping your order until the date that you specify.

If your order has not yet shipped, please contact us asap and we will correct the address. Once your order has shipped, we won't be able to change it. If it is delivered to the wrong address, you will need to contact the carrier and ask them if they can retrieve it for you. If it is returned to us and you have not already contacted us, we will contact you at the email address you have provided to get the correct shipping address for re-shipping. ***Please note that there will be additional shipping costs incurred.

Short answer – Maybe. As long as your order has not been shipped, please contact us and we will do our best to get any additional items you need inside of your box. Unfortunately, once it has shipped, we will not be able to add to it.

Most orders may be canceled as long as they have not shipped yet. *Custom items and special orders are non-refundable once production has begun and we do not allow cancellations, refunds, or exchanges.

If for any reason you are not completely satisfied with your purchase, please contact us so that we may have a chance to correct any issues. All return or exchange requests must be initiated within 7 days of delivery. All products must be unused and in the original packaging. For more information, please visit our shipping and returns policy page. Sending Sunshine reserves the right to refuse returns of any merchandise that does not meet the above return conditions. *Due to health and hygiene reasons personal use items may not be returned. *Custom orders are non-refundable. If a defect is found, the defective item may be exchanged for a non-defective item.

We take matters like these very seriously. Please contact us immediately at help@sendingsunshine.com and include your order number, so we can resolve the issue promptly. **Please make sure to keep all packaging in the event an insurance claim needs to be filed with the delivery carrier.